TreeTops Canopy Tour & Gravity Zip Lines Policies
• The Canopy Tour will go rain or shine (except for lightning). We will make every attempt to contact you ahead of time if we need to cancel your tour due to the weather or other unforeseeable conditions. If we cannot reschedule your tour we will give you a rain check or refund.
• You are required to arrive at least 30 minutes prior to your scheduled start time.
• If you are late for your tour, you forfeit your spot and will not receive a refund.
• The tour will leave at the scheduled time whether the entire group is present or not.
• Must be able to understand and follow instructions given in English or bring 1 translator for every 4 non-English speakers.
• Participants between the ages of 10 to 17 must be accompanied by an adult, able to run the course unassisted and have a signed waiver from a parent or legal guardian. If the adult doesn’t wish to zip with a 10 to 17 year old they must stay on the premises while their youth is on the tour.
• The Canopy Tour is designed for participants of average mobility and strength and in reasonably good health. Participants should be able to walk a brisk mile.
• Participants must be physically fit and able to control their speed along the zip line by applying pressure to the cable above and behind the head with a gloved hand.
• Pregnant women will not be allowed to participate in the tour.
• People with heart, leg, back problems, diabetes, seizure disorders or other serious illness will need consultation from TreeTops staff to determine if they are suitable for the tour.
• Participants must be somewhat comfortable with heights. A fear of heights should not be an eliminating factor as the tour is constructed to build confidence as it progresses.
• TreeTops Canopy Tour and Adventure West Virginia Resorts reserve the right to refuse anyone access to the Canopy Tour due to medical issues, safety concerns, equipment specifications based on size and height, or any other reason deemed appropriate by the guide.
• Dress appropriate for an extended outdoor experience. You must wear closed toed shoes. We will be outdoors for up to 3.5 hours. Shoes with good tread are recommended
• Long hair must be tied back.
• No dangling jewelry.
• No skirts.
• No alcohol or illicit drugs prior to or during the canopy tour.
